Summary

Customer Service Specialist

Description

         Working Title: Customer Svcs Specialist
         Job Class: Customer Service Specialist
         Agency: Perpich Ctr For Arts Education

  • Job ID: 83490
  • Location: Golden Valley
  • Telework Eligible: No
  • Full/Part Time: Full-Time
  • Regular/Temporary: Unlimited
  • Who May Apply: Open to all qualified job seekers
  • Date Posted: 01/23/2025
  • Closing Date: 01/30/2025
  • Hiring Agency/Seniority Unit: Perpich Ctr For Arts Education / Ctr for Arts Education-AFSCME
  • Division/Unit: PR Center For Arts Education / Student Services
  • Work Shift/Work Hours: 7:30 am – 4:00 pm
  • Days of Work: Monday – Friday
  • Travel Required: No
  • Salary Range: $20.02 – $25.03 / hourly; $41,801 – $52,262 / annually
  • Classified Status: Classified
  • Bargaining Unit/Union: 206 – Clerical/AFSCME
  • Work Area: Perpich Center High School
  • FLSA Status: Nonexempt
  • Designated in Connect 700 Program for Applicants with Disabilities: Yes

This is a year round position. 
This position is open for bid and all qualified job seekers simultaneously. The vacancy will be filled with eligible bidders of this agency who are in Customer Service Specialist classification first. Other qualified applicants will be considered after the list of qualified bidders has been exhausted. 

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Job Summary

This position exists to provide quality, professional, confidential, student services, receptionist, and various support services to the Perpich Center for Arts Education with a high degree of accuracy, confidentiality, strong planning, organizational, customer service, and communication skills. This position is PCAE’s first contact with the public, students, parents, local businesses, government, etc. The position exists to assist in the performance of duties and to assist with the day-to-day functions of the student services offices; performs receptionist duties for the operation of the Perpich Center High School. A high level of customer service and confidentiality is required in performing the duties of this position. Organizational skills are utilized in detailed record-keeping and data collection
 

Minimum Qualifications

  • Customer service skills practices and principles sufficient to identify each customer’s (parent and student) needs, and meet quality standards for services that result in customer (parent and student) satisfaction over the phone, in person and via email.
  • Math:  Knowledge sufficient to add, subtract, multiply and divide numbers, maintain complete and accurate financial records and balance and resolve discrepancies, and collect payments, count money, and complete transactions for customers (Parents and Students). 
  • Word Processing/Spreadsheets and Database Management: Ability to use word processing, spreadsheets, and other software publications to create, format, edit, print, and save a variety of documents, including spreadsheets, tables, charts, and basic principles, practices, and techniques of database management. Software may include Microsoft Word, Excel, PowerPoint, Publisher, etc. 
  • Data entry performance: Knowledge of current data entry procedures, including file and storage.

Preferred Qualifications

  • Knowledge of Perpich Center for Arts Education academic programs, policies, and procedures sufficient to answer diverse questions and/or refer customers to appropriate assistance and commitment to the values of education for all individuals. 
  • Organization skills are sufficient to perform detailed record-keeping and data collection. 
  • Ability to multitask and organize information (with multiple interruptions) as it is received and prioritize tasks to be completed in an accurate and timely manner. 
  • The ability to maintain the confidentiality of private information according to law, rules, policies, and procedures is essential. 

Physical Requirements

  • While performing the duties of this job, the employee is regularly required to stand and walk.
  • The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 50 pounds.

Additional Requirements

This position requires successful completion of the following: 
**Successful candidate must pass employer reference checks and criminal history check** 

How to Apply 

 For additional information about the application process, go to http://www.mn.gov/careers and search for Golden Valley or the job number, 83490.

Contact

If you have questions about this position, contact Tina Krieger at tina.krieger@pcae.k12.mn.us or 763-279-4163.
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Tina Krieger at tina.krieger@pcae.k12.mn.us.

About Perpich Ctr For Arts Education 

Perpich Center for Arts Education is the dedicated state agency supporting arts education for Minnesota. Our mission is to provide all Minnesota students the opportunity to develop, enhance, and integrate their artistic and academic abilities to their highest potential.

Working together to improve the state we love. 

What do Minnesota's State employees have in common? 

  • A sense of purpose in their work
  • Connection with their coworkers and communities
  • Opportunities for personal and professional growth

Benefits 

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include: 

  • Paid vacation and sick leave 
  • 12 paid holidays each year 
  • Low-cost medical, dental, vision, and prescription drug plans 
    • Fertility care, including IVF
    • Diabetes care
    • Dental and orthodontic care for adults and children 
  • 6 weeks paid leave for parents of newborn or newly adopted children
  • Pension plan that provides income when you retire (after working at least three years)
  • Employer paid life insurance to provide support for your family in the event of death
  • Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
  • Tax-free expense accounts for health, dental, and dependent care 
  • Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

  • Training, classes, and professional development
  • Tuition reimbursement <Remove this bullet if this position is not eligible for tuition reimbursement>
  • Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) for work/life support:

  • A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
  • Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
  • Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota. 
EQUAL OPPORTUNITY EMPLOYERS 
Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
APPLICANTS WITH DISABILITIES
Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.