Summary
| Community Services - Fitness | Part-Time | Central Education Campus | Post Date: 10/22/2024 | Available: Tuesday, October 22, 2024 12:00 AM
Description
Member Service Representative
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We are hiring primarily for evening and weekend coverage:
- A few afternoon or evening shifts per month with potential to sub. A typically afternoon/evening shift is 3-5pm or 5-9pm or 3-9pm.
- 2-3 weekend shifts per month. A typical shift is 7am-12pm or 12pm-5pm. Â
Essential Duties and Responsibilities
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities, such as monitoring member and guest check-ins, new member registration and point-of-sale transactions.
- Respond to member questions and concerns in a timely and professional manner and elevate to Fitness or Aquatic Supervisors as needed.
- Assist members with use of fitness and pool equipment.
- Assist in maintaining the neatness and cleanliness of the facility.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Potential for light housekeeping or cleaning duties as assigned.
Requirements:
- Must be 18 year of age or older.Â
- High School diploma required.
- Customer service background preferred.
- Basic computer proficiency.
- Basic knowledge of fitness and aquatics equipment.
- A passion for fitness and health.
- Punctuality and reliability is required.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
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